Privacy policy
Privacy Policy
This policy explains how NEXPEP collects, uses, stores, and shares personal information when you browse the website, place an order, contact us, or otherwise interact with our services.
Who We Are
NEXPEP operates this website and the related services available through it, including browsing, purchasing, account features, customer support, and order management.
Our store is powered by Shopify, which provides the ecommerce infrastructure that allows us to sell products, process orders, and support your experience on the site.
If there is any inconsistency between this Privacy Policy and our Terms of Service in relation to personal information, this Privacy Policy will apply to the collection, use, and disclosure of that information.
The Information We May Collect
Personal information means information that identifies you, relates to you, or can reasonably be linked to you. Depending on how you use the website and services, we may collect or process information such as contact details, order details, payment related information, account information, communications, device information, and website usage data.
- name, billing address, shipping address, email address, and phone number
- payment details, transaction confirmations, and purchase history
- account login details, preferences, and saved settings
- items viewed, added to cart, purchased, returned, or cancelled
- messages sent to us through customer support or email
- IP address, browser type, device identifiers, and network data
- activity data showing how you use and move through the website
We do not treat information that has been anonymised or properly de identified as personal information where it can no longer reasonably be linked back to you.
How Information Is Collected
We may receive personal information directly from you, automatically through your use of the website, from service providers acting on our behalf, and from selected partners or third parties where legally permitted.
Why We Use Personal Information
We use personal information to run the website, process and fulfil orders, provide customer support, manage accounts, arrange delivery, handle returns, improve the shopping experience, and protect the store from fraud or misuse.
Where appropriate, we may also use information for service updates, order communications, analytics, marketing, and legal compliance.
Personalisation, Marketing, and Advertising
We may use personal information to improve how products and content are presented to you and to send relevant communications about products, offers, or updates where permitted by law.
This may include email marketing, promotional messages, retargeting, and advertising based on your interactions with the site, including products viewed or added to cart.
You can opt out of promotional emails at any time using the unsubscribe link included in those messages. Even if you opt out of marketing, we may still contact you about orders, account activity, or other service related matters.
Fraud Prevention and Security
We use personal information to help verify transactions, detect suspicious activity, secure accounts, and protect the website, our business, and our customers from fraud, abuse, or other harmful activity.
Customer Support and Communication
If you contact us, we may use the information you provide to respond to your enquiry, investigate issues, provide support, and maintain our relationship with you as a customer.
When We May Share Information
We may share personal information where necessary to operate the business and deliver services properly.
- Shopify and service providers who support the website, payments, hosting, analytics, shipping, fulfilment, and customer support
- marketing, advertising, or business partners where relevant to promotions or personalised advertising
- third parties where you request or direct us to share information, for example during delivery or through third party integrations
- affiliates or entities within the same corporate group where applicable
- legal or regulatory bodies where disclosure is required by law or necessary to protect rights, safety, or the business
If the business is involved in a sale, merger, restructure, insolvency, or similar transaction, personal information may also be disclosed as part of that process where legally allowed.
Shopify and Related Processing
The website is hosted on Shopify. When you use the store, information may be collected, processed, and stored by Shopify in order to provide the ecommerce platform and improve store functionality.
Some Shopify features may also use data from your interactions with this store together with information from other Shopify merchants or Shopify services in order to support fraud protection, analytics, advertising features, and store performance tools.
Where Shopify is responsible for certain processing activities, your rights in relation to that processing may need to be exercised directly through Shopify.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to remember preferences, keep the website functioning properly, analyse traffic, personalise content, and support advertising or measurement.
Third Party Links
The website may contain links to third party websites or services. We are not responsible for the privacy, content, or security practices of those third parties, and you should review their own policies before providing information.
Children’s Information
Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.
If you believe a child has provided personal information to us, please contact us so the issue can be reviewed.
Data Security
We use reasonable safeguards designed to protect personal information. However, no online system or transmission method can be guaranteed to be completely secure, and any information sent over the internet carries some level of risk.
How Long We Keep Data
Retention periods depend on the purpose for which the information is used, including whether it is needed to fulfil orders, maintain records, resolve disputes, meet legal obligations, or enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have legal rights in relation to your personal information. These may include the right to access, correct, delete, restrict, object to certain processing, withdraw consent where processing relies on consent, or request a copy of your data in a portable format.
You may also have the right to manage marketing preferences and to ask us not to use your information for certain forms of targeted advertising where applicable law provides that right.
These rights are not absolute and may be limited in some circumstances where the law allows or requires us to keep or continue using certain information.
International Transfers
Your information may be transferred to, stored in, or processed in countries outside your own. Where required by law, appropriate safeguards will be used for international transfers, including recognised contractual protections.
Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can review the matter. Depending on where you live, you may also have the right to complain to the relevant data protection authority.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, website features, or how personal information is used. The latest version will always be posted on this page with the updated revision date shown above.
Contacting Us
If you have questions about this Privacy Policy, would like to exercise your rights, or need help with a privacy related request, please contact NEXPEP using the store contact email listed on the website.
For the purposes of applicable data protection law, NEXPEP acts as the data controller of your personal information unless stated otherwise in relation to processing carried out directly by Shopify or another third party provider.